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Here are the latest Insider stories. More Insider Sign Out. Sign In Register. Sign Out Sign In Register. Latest Insider. Check out the latest Insider stories here. Organizations can increase their agility by making it easier to manage, adapt, and gain visibility into their customer-facing and internal processes, but achieving this goal presents many challenges.

These challenges can be very different depending on the role of each person involved in the process: the customer, the customer-facing employee, the process owner, and the IT manager.

To increase customer satisfaction, while decreasing the cost of service, businesses need to provide external users with more intuitive methods for interacting with them, whether that's online, over the phone, in person, or by mail.

Customer-facing employees are often hindered from offering superior service because customer data is difficult to access, inaccurate, or out of date, making it impossible to have a complete view of the customer's situation.

Process owners want to promote innovation, increase revenue opportunities, and stay ahead of the competition, but are hampered by myriad process inefficiencies. And the IT manager is under pressure to develop and deploy business solutions today, without breaking the budget. Kamra, Punjab, Pakistan. Sialkot, Punjab, Pakistan.

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